Opportunities From: Serve DC

Purpose This position supports the Regional Biomedical Services department. This opportunity requires participation in in-person activities and/or performing work in a Red Cross facility. The purpose of the Blood Donor Ambassador is to provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation. Responsibilities

Overview of Mobile Blood Drives

Usually hosted at a community or sponsor-owned location Blood collection procedures are whole blood and red cell (no platelets or plasma) ‘Mobile’ blood drives change almost every day—with the need to setup and takedown each blood drive, they tend to be faster paced, in a variety of sites, with different donors, sponsors, team members, and chargeperson each drive Often requires careful maintenance of donor flow and wait times (typically more donors on the schedule) Events confirmed about 6 weeks in advance

Overview of Fixed Sites

Usually hosted at a community or sponsor-owned location Blood collection procedures are whole blood and red cell (no platelets or plasma) Staff and equipment tend to be ‘ready to go’ in the same site each day--with fewer donors participating on a frequent basis in longer term procedures (some procedures take as long as 2-2.5 hours per donor) at a Red Cross donor center. Similar or same: list of donors, team members and charge people from week to week creates sense of team Regular donors become familiar with check-in process, materials and site Schedule rarely changes, available several months in advance, a weekly shift ‘adoption’ is highly encouraged. For example – one shift every Tuesday morning or afternoon

 

All Donor Ambassador roles (Mobile Blood Drives and Fixed Sites)

Support Red Cross staff by being helpful, flexible, and patient Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process Manage donor flow and direct donors to Check-In Model excellent customer service behaviors. Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process. Learn and share the Red Cross story, including the mission, vision, and values Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact (Right Type Mix) Check Post Donation Info and time Set up and maintain cleanliness in Reception and Hospitality Areas Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Check that donor has their post-donation information before leaving the drive Report possible adverse post-donation physical reactions to the collections staff. Protect donors from injury during adverse reactions (if able without hurting self) May be asked to sanitize/disinfect donor areas and beds May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed Encourage donors to download Donor App, use RapidPass

 

Enhanced Fixed Site activities, at a supervisor’s request, may also include:

Donor/Customer Service

Approach arriving donors and initiate welcoming conversations

Ensure Donor comfort during donation

Support blanket, video, hot water bottle processes Help set up movies or Netflix for each donor

May make reminder/cancellation calls, schedule/re-schedule donor appointments, and perform follow up activities as directed (if no Donor Center Coordinator onsite)

Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.

Inform donor who is leaving canteen to watch for survey link

May hand-write thank you notes and/or make thank you phone calls to donors

 

Right Type Mix Collection Conversions

Understand and explain Right Type Blood Collection conversions, if available

Track and report daily individual progress on Conversions

 

Charts & Info Assistance

May pull chart for same day add on, or platelet conversions and notify staff 

File charts after chart reviews

 

Donor Health Focus

Learn/Understand: length of procedure, signs of adverse reactions

After donating:

Check that donor has their post-donation information before leaving the drive

Check Post Donation Info and time Report possible adverse post-donation physical reactions to the collections staff.

 

Donor Promotions

Direct to donor recruitment using multiple channels to contact and schedule current platelet, plasma, and whole blood donors. observing name and blood types

Manage blood services marketing materials

Educate donors on promotions Encourage donors to download Donor App, use RapidPass Ensure there are enough handouts or request more Take down old information

Schedule next appointment using Book Now or Blood Donor App

 

Facility Assistance

Communicate donor and center concerns to management Set up and maintain cleanliness in Reception and Hospitality Areas May be asked to sanitize/disinfect donor areas and beds

 

Supplies Assistance

May manage and organize kit/tote boxes and supply areas May stock carts with unregulated supplies Stock, organize & check dates on canteen supplies Time Commitment

 

Must commit to 1+ shift/month (average shift is 5-6 hours) Blood Drives are held at both fixed addresses, and/or mobile sites.   Weekday is needed and no weekends at the moment If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service. AGE 16+ Volunteer Frequency Qualifications Must be 16 years of age or older Ability to display the utmost professionalism and communication skills Extremely comfortable working with people from diverse communities and backgrounds Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App, Book Now and Ability to explain/teach technology to donors and fellow volunteers  Ability to understand and explain Right Type Mix to donors Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture Willingness to comply with current public health and Red Cross policies Length of Appointment

6+ months preferred, but 3-6 months is acceptable.

Development Opportunities Gain valuable training and experience while providing an invaluable service to your community Network and meet new people Develop customer service skills that last a lifetime Requirements Red Cross Volunteer Orientation Onboarding with the American Red Cross Biomedical Dept Online Blood Drive Volunteer Training in EDGE Ongoing training and refresher courses

 

Additional training: Fixed Site Training: power reds, platelets & plasma

It's important to ensure we are pre-trained to help when disaster strikes.  Preparedness is key!  The more trained/prepared we are when, for example, a hurricane strikes, the more efficient we are to help those in need. This position indicates you might not be ready to volunteer, but you are ready to train to volunteer for future operations.  Training must be completed within 4 weeks and is self-paced.

Local large-scale disaster operations do not require a long-term commitment, but deploying to a disaster away from home requires 10 consecutive days of availability if you are a licensed mental health or health services provider, assisting with physical and mental health needs.  Licenses include RN, MD, LPN, NP, LCSW, among others.

It's important to ensure we are pre-trained to help when disaster strikes.  Preparedness is key!  The more trained/prepared we are when, for example, a hurricane strikes, the more efficient we are to help those in need. This position indicates you might not be ready to volunteer, but you are ready to train to volunteer for future operations.  Training must be completed within 4 weeks and is self-paced.

Local large-scale disaster operations do not require a long-term commitment, but deploying to a disaster away from home requires 14 consecutive days of availability unless you are licensed in a health specialty (10 day requirement in that case).  Areas to train are for assisting in sheltering, feeding, distribution of supplies, logistics, and other activities that do not require a professional license. 

Join us to answer the call when your neighbors need help

Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. They may not make the news, but we know they are just as devastating to the families affected. Trained and available, Disaster Action Team volunteers are ready to respond to these emergencies, 24 hours a day, 365 days a year. From offering a shoulder to cry on, to meeting any immediate needs for shelter or supplies, to connecting people with long term recovery services, our volunteers ensure that families don’t have to face tough times alone. 

 

Many disaster action team volunteers share these life experiences and skills: Team-oriented Availability and flexibility for at least 4-6 hours per week Bilingual Comfortable with ambiguity Empathetic and compassionate Disaster response experience Can remain calm and patient during stressful situations

Locations

National Capital & Greater Chesapeake Regional

Key Responsibilities

Participate on team responsible for the execution of the logistics program within the region.Support vehicle tracking, acquisition of materials, facilities and warehousing.Additional duties as assigned, which could include:Maintaining a list of all fleet vehiclesEnsuring routine maintenance is completed on all vehiclesMaintaining service records relating to vehiclesOrdering suppliesFacility inspectionsLocal procurementStoring supplies

Qualifications

Required Qualifications:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities.Good organizational skills, responsible and punctual.Ability to participate and contribute in regular meetings.Ability to work independently and within a team.Demonstrates active listening skills.Ability to implement Standards and Procedures and follow associated job tools including reporting requirements.Ability to complete assigned tasks.Ability to place orders for goods and services.Familiarity with proper moving of materials in a warehouse.Ability to learn how to in identify, organize, plan & allocate resources.Familiarity with or working knowledge of shipping, receiving and storing material.

Training

Disaster Cycle Services: An OverviewLogistics: An Overview 

Development Opportunities

Logistics Team LeaderLogistics Operational State opportunities

Length of Appointment

Minimum of 6 months

Time Commitment

2-4 hours a week.  Some hours would need to be during "regular business hours" and on weekends. Hours many increase depending on regional projects and priorities like a Regional Disaster Relief Operation (DRO) for example large multi family fire or natural disaster.

A Motor Vehicle Record (MVR) background check is require

This position supports the Regional Disaster Cycle Services department. Disaster Health Services Responders provide disaster health care by meeting the disaster related health needs of clients and providing support to other volunteers.

Key Responsibilities

Participation in chapter preparedness activities Support to the DAT response, shelter operations, emergency aid stations, outreach activities, and casework and recovery planning during a disaster relief operation.

Time Commitment

2-4 hours a week.  Some hours would need to be during "regular business hours" and on weekends. Hours many increase depending on regional projects and priorities.

This position supports the Regional Disaster Cycle Services department. Each year, the Red Cross responds to an average of more than 60,000 disasters, the vast majority of which are home fires. With our coalition partners, we are working to help reduce death and injuries from home fires in high-risk communities. With your participation, we have the opportunity to make a difference in our communities and save lives tragically lost due to home fires. The Home Fire Campaign aims to save lives by installing smoke alarms and educating residents about home fire risk by providing home-safety checklists and plans in vulnerable neighborhoods. The purpose of this position is to implement Home Fire Campaign programming. Depending on the local situation, work may be done virtually or in-person.

APPLY NOW

Community Volunteer Leader responsibilities can include:

• Participate in local community events.


• Build and enhance the Red Cross presence in the local community.


• Cultivate and steward external relationships that expand the Red Cross mission.


• Serve as an advocate, representing Red Cross volunteer needs within a specific community. 


• Represent the Red Cross blood donation needs within a specific community. 


• Share the need for blood donations with social networks & circles of influence.


• Ensure blood drive sponsors are representative of the local community and fill specific needs 


• Ask blood drive sponsors to meet blood drive objectives, increase the productivity of blood 
 drives and help to recruit donors to blood drives. 


• Ask new sponsors to participate in the blood donation program to meet the strategic needs 
 of the region.


• Track volunteer hours.

This position supports the Regional Disaster Cycle Services department. The Disaster Health Services (DHS) Chapter Coordinator is responsible for coordinating disaster health services support during local responses, for leading and building a team of disaster health services responders, for collaborating with other disaster responders and assisting the chapter in developing local partnerships.

Time Commitment

4-6 hours a week.  Some hours would need to be during "regular business hours" and on weekends. Hours many increase depending on regional projects and priorities.

Qualifications

Required:

Willingness to comply with Red Cross COVID-19 policies for in-person volunteer activities. Active, Unencumbered license as: RN, ARNP, NP, LPN, LVN, PA, MD, DO, EMT, Paramedic Meets basic qualifications of Disaster Health Services Supervisor At least 1 yr of experience as Red Cross DHS responder Certified as Disaster Basic Instructor